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  CRM / SCM - Windows Based

With JMDSolutions, the key differentiators include:

  • Business solutions tailored to solving customers’ needs.
  • Proven experience in both private sector.
  • Structured, disciplined project management methodology.
  • Comprehensive technical training and state of the art facilities.
  • Provision of most cost-effective solutions.

The client’s key benefit is a “solutions oriented” team that provides the highest quality value added services. Other customer benefits include:

  • A financially sound company in business.
  • Strong experience in complex software project Implementation
  • Strong quality assurance and testing capability.

What is Customer Relationship management (CRM) Software?

Customer Relationship Management (CRM) is both a business strategy as well as software.

CRM as a business strategy is the company’s approach on how to handle its customers and in particular its sales, service and marketing operations. The following table outlines the typical business areas and processes that would be covered by a “typical” CRM plan.

Customer Profiling:

  • Customer demographics & preferences
  • Customer segmentation
  • Logging customer communications

Sales:

  • Product database / price lists / configurator
  • Logging of sales leads / opportunities
  • Sales team workflow and calendaring
  • Quotation and Ordering
  • Telemarketing

Service :

  • Logging Service requests
  • Tracking your inventory installed base and serial numbers
  • Warranties & Contracts
  • Repairs

Marketing :

  • Doing campaigns (email, letter, phone) with structured follow up
  • operations
  • Timesheet management
  • Process workflow
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